Reimagining how travelers discover, plan, and book experiences
I led the product vision for Booking.com’s Attractions unit to develop a strategic vision aimed at creating a seamless, engaging experience for both customers and suppliers. The project focused on delivering a state-of-the-art user experience, helping differentiate the platform in a competitive market, and generating new leads to attract fresh customers.
Result: The vision scaled into a company-wide initiative and set the standard for product vision planning through a North Star view of the end-to-end customer journey.
Curious about the process behind this project? Get in touch with me—I’d be happy to share more.
My contribution
Competitor Analysis
Trend Analysis
Design Thinking Workshops
Customer Journey Mapping
UX Research
UX design & Prototyping
Presentations to stakeholders
Team
Design lead
Senior UX & Service Designer (me)
UX designers
UX Researcher
Product Manager
Engineering Manager
Leadership team Booking