Digitizing KLM flight operations

In a fast changing technology-driven world and competitive industry, Airline operations need to transform to deal with the increased complexity of ever growing number of flights and passengers. To move forward, it is important to have a shared understanding of the vision of KLM Operation Control and how we can use this to shape this transformation. Through extensive research we gathered information about all aspects op operation control and its dynamic pace. We created a holistic overview of opportunity areas by mapping current initiatives within KLM to create a connection how to use data to make faster and better decisions within KLM Operations Control.