Transforming Food Operations Across IKEA Stores
Led discovery and product design initiatives for IKEA Food's operational platform across retail stores. Conducted field research with co-workers, mapped operational workflows, and identified opportunities to improve production planning, inventory management, and decision-making. Collaborated with product, engineering, and business stakeholders to shape solutions that balanced operational efficiency with co-worker needs.
Curious about the process behind this project? Get in touch with me—I’d be happy to share more.
My contribution
Design Thinking Workshops
Customer Journey Mapping
Service Blueprinting
UX Research
UX design & Prototyping
Presentations to stakeholders
Team
UX Strategist and Design lead (me)
Product Managers
Engineering Managers
Leadership team