Transforming Food Operations Across IKEA Stores

Led discovery and product design initiatives for IKEA Food's operational platform across retail stores. Conducted field research with co-workers, mapped operational workflows, and identified opportunities to improve production planning, inventory management, and decision-making. Collaborated with product, engineering, and business stakeholders to shape solutions that balanced operational efficiency with co-worker needs.

Curious about the process behind this project? Get in touch with me—I’d be happy to share more.

My contribution

  • Design Thinking Workshops

  • Customer Journey Mapping

  • Service Blueprinting

  • UX Research

  • UX design & Prototyping

  • Presentations to stakeholders

Team

  • UX Strategist and Design lead (me)

  • Product Managers

  • Engineering Managers

  • Leadership team

Next
Next

Booking.com Experiences