https://www.liefhebber.kim/about daily 0.75 2026-01-13 https://images.squarespace-cdn.com/content/v1/609e848b485cfc5e94d3cd6b/f2817a84-918d-4f86-b04e-3fb2bedef927/1+%288%29.jpeg About me https://images.squarespace-cdn.com/content/v1/609e848b485cfc5e94d3cd6b/1765452782826-JJMPJDJUO5BBFO02QWSX/unsplash-image-z55CR_d0ayg.jpg About me https://images.squarespace-cdn.com/content/v1/609e848b485cfc5e94d3cd6b/1765452825128-Y83QYBXWI68FRBK1D4YJ/unsplash-image-atSaEOeE8Nk.jpg About me https://images.squarespace-cdn.com/content/v1/609e848b485cfc5e94d3cd6b/1765452883437-HKRWEWNUDLHAKGGD13DK/unsplash-image-xPjsMamUBK4.jpg About me https://www.liefhebber.kim/home daily 1.0 2026-06-01 https://images.squarespace-cdn.com/content/v1/609e848b485cfc5e94d3cd6b/ad7d346f-0eaf-4071-9d1b-1d01f127a13b/IMG_0710.png Home Designing human-centered experiences with strategic insight Senior UX & Service Designer with experience driving CX transformation across complex, international digital ecosystems in travel and e-commerce. Strong in end-to-end service design, customer journey mapping, and optimising digital touchpoints across the customer lifecycle. Proven ability to lead innovation from discovery to validation, align stakeholders, and translate research and business insights into tangible, testable service concepts and designs. Clients: IKEA, Booking.com, KLM, Transavia, AirFrance, Elsevier, Lanxess, Randstad, Lely and Ahrend. Expertise: UX Design, Service Design, CX Strategy, Customer Journey Mapping, Service Blueprint, Design Systems, Research, Stakeholder Alignment, Prototyping, Design Thinking, Facilitating workshops. Agile / Lean https://images.squarespace-cdn.com/content/v1/609e848b485cfc5e94d3cd6b/1625669041245-I0G3Y5Q0UCWOZPTK03AA/Overview+Transavia_beige.jpg Home https://images.squarespace-cdn.com/content/v1/609e848b485cfc5e94d3cd6b/1625668833770-3BRNUZ26988GYVZ6G5AE/Ahrend+overview_blue.jpg Home https://images.squarespace-cdn.com/content/v1/609e848b485cfc5e94d3cd6b/1625668958505-73Y6WMSX1AFRNEWK0V4D/Healthconnect_overview_light+blue.jpg Home https://www.liefhebber.kim/contact daily 0.75 2025-12-12 https://www.liefhebber.kim/approach daily 0.75 2025-12-12 https://images.squarespace-cdn.com/content/v1/609e848b485cfc5e94d3cd6b/1765454850145-KWJ2ZUXX99BR45S03JAP/unsplash-image-mVhd5QVlDWw.jpg Approach - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/609e848b485cfc5e94d3cd6b/1765454645998-O2Y2GK6MYTTC83PHWFZY/unsplash-image-iW9oP7Ljkbg.jpg Approach - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/609e848b485cfc5e94d3cd6b/1765454693387-W95RMJ4IEQZTQFGBY9PM/unsplash-image-ZSPBhokqDMc.jpg Approach - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/609e848b485cfc5e94d3cd6b/1765454754624-HHKZ0ESEZ37IKDM32JX0/unsplash-image-w_F0IoI-7yQ.jpg Approach - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://www.liefhebber.kim/portfolio daily 0.75 2026-06-01 https://images.squarespace-cdn.com/content/v1/609e848b485cfc5e94d3cd6b/bd4088db-3e8a-4f7e-9daf-d3da452a9799/ChatGPT+Image+Jun+1%2C+2026%2C+08_00_16+AM.png Portfolio https://www.liefhebber.kim/portfolio/ahrend monthly 0.5 2025-12-11 https://images.squarespace-cdn.com/content/v1/609e848b485cfc5e94d3cd6b/c51dcf84-c990-4023-bb03-758aa5e03db6/Slide15.jpeg Portfolio - Ahrend https://images.squarespace-cdn.com/content/v1/609e848b485cfc5e94d3cd6b/061d386e-73b6-425a-90ca-d8f7cd4378d6/Slide18.jpeg Portfolio - Ahrend https://images.squarespace-cdn.com/content/v1/609e848b485cfc5e94d3cd6b/1ab91fb4-0930-4ffb-9004-4720355d053d/Slide20.jpeg Portfolio - Ahrend https://images.squarespace-cdn.com/content/v1/609e848b485cfc5e94d3cd6b/760692e1-43ec-40dc-8e48-d276eec2bc6f/Slide37.jpeg Portfolio - Ahrend https://images.squarespace-cdn.com/content/v1/609e848b485cfc5e94d3cd6b/c08eb32c-4ce4-4b2e-951e-bb5454252d6e/Slide39.jpeg Portfolio - Ahrend https://images.squarespace-cdn.com/content/v1/609e848b485cfc5e94d3cd6b/1cf263b8-4888-45f8-a4de-ec92d2936062/Slide40.jpeg Portfolio - Ahrend https://images.squarespace-cdn.com/content/v1/609e848b485cfc5e94d3cd6b/46bb795e-53fd-4aa1-a3c5-8f513f990112/Slide41.jpeg Portfolio - Ahrend https://images.squarespace-cdn.com/content/v1/609e848b485cfc5e94d3cd6b/63e52db6-d025-4dd3-905c-5b9c13799157/Slide42.jpeg Portfolio - Ahrend https://www.liefhebber.kim/portfolio/project-five-fthzh monthly 0.5 2025-12-11 https://images.squarespace-cdn.com/content/v1/609e848b485cfc5e94d3cd6b/fae4b7cd-c669-4750-94fe-9f636bbb9be1/AlwaysConnected_Health+Connect_Full+presentation.004.jpeg Portfolio - Health Connect https://images.squarespace-cdn.com/content/v1/609e848b485cfc5e94d3cd6b/89bc1f8a-80ef-431f-afc5-0e51774887a6/AlwaysConnected_Health+Connect_Full+presentation.005.jpeg Portfolio - 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Transavia https://www.liefhebber.kim/portfolio/lely-customer-experience-strategy monthly 0.5 2025-12-11 https://www.liefhebber.kim/portfolio/booking-flow-klm monthly 0.5 2025-12-11 https://images.squarespace-cdn.com/content/v1/609e848b485cfc5e94d3cd6b/da61cfb4-5094-4201-8c6a-17633c8f9a2f/Screenshot+2021-07-08+at+14.45.08.png Portfolio - Booking flow https://images.squarespace-cdn.com/content/v1/609e848b485cfc5e94d3cd6b/a06538c9-9d84-439e-8320-4abe24b7667d/Screenshot+2021-07-08+at+14.45.25.png Portfolio - Booking flow https://images.squarespace-cdn.com/content/v1/609e848b485cfc5e94d3cd6b/44b1e7e7-3ab4-4bc7-b996-32f22d59dc40/Screenshot+2021-07-08+at+14.45.49.png Portfolio - Booking flow https://images.squarespace-cdn.com/content/v1/609e848b485cfc5e94d3cd6b/e049587e-03e1-4ffd-9d33-7242199eda17/Screenshot+2021-07-08+at+14.46.22.png Portfolio - Booking flow https://images.squarespace-cdn.com/content/v1/609e848b485cfc5e94d3cd6b/b982c595-399d-4059-875f-23f82d21081d/Screenshot+2021-07-08+at+14.46.36.png Portfolio - 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Digitizing Flight Operations https://images.squarespace-cdn.com/content/v1/609e848b485cfc5e94d3cd6b/a4616010-c8cf-48b0-be3d-67fab5ee8971/Inspiration-Journey_Final.009.jpeg Portfolio - Digitizing Flight Operations https://images.squarespace-cdn.com/content/v1/609e848b485cfc5e94d3cd6b/e645f34b-3432-48c8-bbf1-0a380df758dd/Inspiration-Journey_Final.025.jpeg Portfolio - Digitizing Flight Operations https://images.squarespace-cdn.com/content/v1/609e848b485cfc5e94d3cd6b/9067b893-b0ee-4e4b-9acd-7f01273c7c3a/Inspiration-Journey_Final.032.jpeg Portfolio - Digitizing Flight Operations https://images.squarespace-cdn.com/content/v1/609e848b485cfc5e94d3cd6b/38f32cf7-6cba-4683-aaff-7784c3d92370/Inspiration-Journey_Final.038.jpeg Portfolio - Digitizing Flight Operations https://images.squarespace-cdn.com/content/v1/609e848b485cfc5e94d3cd6b/06db2c2d-3512-4b4d-86ef-70852e064ed6/Inspiration-Journey_Final.057.jpeg Portfolio - Digitizing Flight Operations https://images.squarespace-cdn.com/content/v1/609e848b485cfc5e94d3cd6b/2c13f0ce-3ba2-461b-b10c-dea15d831b04/Inspiration-Journey_Final.080.jpeg Portfolio - Digitizing Flight Operations https://images.squarespace-cdn.com/content/v1/609e848b485cfc5e94d3cd6b/48218077-1717-4e9b-b7d9-0265723b2beb/Inspiration-Journey_Final.077.jpeg Portfolio - Digitizing Flight Operations https://www.liefhebber.kim/portfolio/transavia-ds4fe monthly 0.5 2026-06-01 https://images.squarespace-cdn.com/content/v1/609e848b485cfc5e94d3cd6b/86ba8fcc-4af6-4fd2-89be-9bcdd0cbd9f3/Screen+4_2.png Portfolio - Booking.com Experiences https://images.squarespace-cdn.com/content/v1/609e848b485cfc5e94d3cd6b/dbc70ff1-3dd8-40fe-b3d5-3226e365aff8/Screen+4_1.png Portfolio - Booking.com Experiences https://images.squarespace-cdn.com/content/v1/609e848b485cfc5e94d3cd6b/b47fb704-e791-4d6e-b6ac-a781ca981913/Screen+12_1.png Portfolio - Booking.com Experiences https://images.squarespace-cdn.com/content/v1/609e848b485cfc5e94d3cd6b/8d9386db-70c7-45fe-a4b4-b1f743d5461e/Hendrik_map_product.png Portfolio - Booking.com Experiences https://images.squarespace-cdn.com/content/v1/609e848b485cfc5e94d3cd6b/3f191d8c-b292-4cbb-b2ce-5dca0b79d51f/filters.png Portfolio - 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